FAQ - Orders

Users with a registered account can check the status of their order through the dedicated Personal Area. If the order was placed as a guest, it can be tracked through the "Track Your Order" page.

Track Your Order | Personal Area

A few minutes after placing your order, you will receive a confirmation email containing the order number. If you cannot locate the confirmation email, we recommend checking your spam folder.

If you placed the order as a registered user, you will also find the order number in your personal section.
To access the personal area section, please visit the link below to login:

My Account

Orders cannot be modified once placed. You will have the option to initiate a return after receiving the goods. To initiate a return, please visit the link below:

Returns and Refunds

Orders are typically shipped within 24-48 business hours of completion. Once your package is shipped, you will receive an email containing the tracking number to monitor your shipment. If you would like to check the status of your order, please visit the link below:

Track Your Order

Creating an account is not mandatory to place an order; you can also proceed as a guest. However, having an account can save you time as it enables you to store your address and payment details for future purchases.
If you would like to create an account, please visit the link below:

My Account

We apologize for the cancellation of your order. Unfortunately, we cannot provide a specific reason for the cancellation. If the entire order or a portion of it has been canceled, you will receive a corresponding refund.

You probably placed the order as a guest. In this case, the order is not associated with a registered account. Nonetheless, you can still check the status of the order using the tracking service.

Orders cannot be modified once placed. If you wish to make changes, please create a new order.

After adding the desired products to your cart, you can proceed to make a purchase, either as a registered user or as a guest. You can then complete the payment using the available payment methods.

After completing your order, you will receive a confirmation email at the address associated with your purchase. It's essential to note that if you provide an incorrect email address, we won't be able to send the notification to the correct one.

If the purchased products are unavailable, we will either send the available ones or, in the case of a single unavailable product, cancel the order. You will not be charged for the unavailable items.

Ensure that you are using the latest version of your operating system, and we recommend attempting the purchase process on a different browser or device. If the issue persists, please reach out to our Customer Support and, if possible, provide a screenshot of the error message.

To reach our customer support, please visit the link below:

General Support

Once the order is placed, it is not possible to change sizes, colors, etc. You can request a return of the item after delivery. To learn about how to initiate a return, please visit the link below:

Initiate a Return

You can manage your shipping and billing addresses by logging in to your account and visiting the 'Address Book' section.

Please note that once an order has been placed, it is not possible to change the delivery address.

You can manage your shipping and billing addresses by logging in to your account and visiting the 'Address Book' section.

Please note that once an order has been placed, it is not possible to change the delivery address.

Beretta has optimized the way your firearm data is stored. You'll need to register your firearm to access specific details under 'Warranty Registration' in your personal account. If you have previously registered your firearms in the Beretta Gun Vault, you will need to resubmit your registration.

To use a promo code, simply enter it in the "Promo Code" box on the Cart page during checkout.

Once you enter the promo code, the discount will automatically appear onscreen in RED, indicating that it has been successfully applied.

No, the promo code cannot be combined with other promotions. Only one promo code can be used per order.

All promotional discounts end on the stated expiration date. Make sure to check the expiration date of the promo code before using it.

Unfortunately, expired discount codes cannot be applied to reorders or exchanges. Ensure to use the promo code before it expires.

Sorry, no rain checks are available for promotional discounts. The discounts are applicable only during the specified promotional period.

No, the promo code is not valid on previous or pending purchases. It can only be applied to new orders during the promotional period.

No, the promo code holds no cash value and cannot be redeemed for cash. It is only applicable as a discount on eligible purchases.